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Please fill in the form below to open a new ticket.
The below fields ask for information that is often needed by the technician. Fields can be skipped as necessary, but the technician is likely to require them at a future date.
What models are you having issues with?
This can typically be found on the back of the phone, on the Cetis sticker.
How many devices, total, are you having an issue with? An estimate is OK.
What PBX Solution are you using? Examples include FreePBX, Mitel, etc.
What is the firmware version of the devices? This can be found by dialing **39# or by going into the WebUI.
These files can be gotten from the WebUI, under Provisioning, webUI Management, Export Configuration, click the Export button.
An agent can assist with this process as needed.
If already available, please upload the Phone Configuration Files here. If not already available, please wait until asked for one by an agent.
If already available, please upload a WireShark capture here. If not already available, please wait until asked for one by an agent.
NOTE: Our preferred WireShark captures begin prior to the device turning on, and end roughly 1-2 minutes after the phone is fully booted, with no capture filters enabled.
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